We’re Going Above and Beyond
About
Agency benefits
Our Background
This idea was born out of our own experience working hands-on in the ecommerce industry — managing stores on platforms like eBay, Amazon, Shopify, MyDeal, and Kogan, dealing with customer service, listings, automation, and daily admin tasks.
about potiva agency
Always Providing the Best Services
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We’re Committed to People First
We offer a dedicated ecommerce assistant service tailored specifically for Australian ecommerce businesses. Our mission is to help online sellers streamline operations, reduce workload, and scale affordably by outsourcing experienced ecommerce professionals at competitive rates.
Hemanta Adhikari
Head of Automation
Hemanta Adhikari
Head of Automation
I specialize in business process automation, IT system setup, and cloud-based integration.
Prameshwor Rijal
Head of Support
Prameshwor Rijal
Head of Support
I handle the day-to-day operations of e-commerce stores, including order processing, customer service, and listing optimization.
Parbat Rijal
Head of Listings & SEO
Parbat Rijal
Head of Listings & SEO
I manage daily e-commerce operations including listing optimization, category management, order handling, and product content improvement.
Muhammad Arslan
Lead Shopify Developer
Muhammad Arslan
Lead Shopify Developer
I’m a certified Shopify developer with over 7 years of experience. I create high-performing ecommerce stores that are fast, scalable, and conversion-optimized.
Suman Dallakoti
Director of Operations
Suman Dallakoti
Director of Operations
I oversee the day-to-day operations, client coordination, and overall service delivery.
our testimonials
What They’re Saying?
Kevin martin
The team’s customer service is outstanding. Every query was addressed promptly, and they went the extra mile to ensure we felt supported at every stage. It’s rare to find a partner that combines technical skills with such genuine care for their clients.
Sarah Albert
They completely revamped our website and IT systems with precision and creativity. From design to deployment, everything was smooth and professional. The new setup has not only improved performance but also given our brand a modern, reliable online presence.
Kevin Coper
Their automation expertise transformed our daily operations. Complex reports and data entry tasks that used to take hours are now completed in minutes through Google Sheet automation. This has saved us valuable time and reduced errors significantly.
Kevin martin
We were impressed with how seamlessly they integrated AI into our product listings. The system now auto-generates optimized content, improving visibility and engagement. Our workflow is faster, smarter, and far more efficient thanks to their innovative AI solutions.
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WORK COMPLETED
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HAPPY CUSTOMERS
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Repeat customers
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SMARTEST TEAM
Platforms We Work With
